WagerZenithPlay, LLC ("WagerZenithPlay," "we," "our," or "us") is committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your personal information when you access or use our sports wagering website, mobile application, and related services (collectively, the "Platform"). This policy applies to all users of the Platform, including registered account holders and visitors.
Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree to this policy, you should not use our Platform. This Privacy Policy is incorporated into and subject to our Terms of Service.
We collect several categories of personal information to operate a licensed and regulated sports wagering platform.
Account Registration Information: When you create an account, we collect your full legal name, date of birth, email address, phone number, mailing and billing address, username, and password (stored in encrypted form). We also collect the last four digits of your Social Security Number (SSN) for identity verification purposes, as required by applicable state gaming regulations.
Financial and Payment Information: To process deposits, withdrawals, and wagers, we collect payment method details including bank account numbers and routing numbers, debit card information, and digital wallet credentials. All financial data is handled by PCI DSS-compliant payment processors. WagerZenithPlay does not store full payment card numbers on its own servers.
Identity Verification Documents: Federal and state regulations require that we verify the identity and age of all account holders. We may collect copies of government-issued identification documents such as a driver's license, state ID, or passport, and in some circumstances, a selfie photograph for facial verification.
Precise Geolocation Data: Licensed sports wagering operators are required by law to confirm that users are physically located within a licensed state at the time of wagering. We collect precise geolocation data from your device each time you access the Platform. This data is used exclusively for regulatory compliance and fraud prevention purposes.
Device and Technical Information: We automatically collect information about the device and software you use to access the Platform, including IP address, device identifier, browser type and version, operating system, time zone setting, and referring URLs.
Usage Data: We collect information about how you use the Platform, including pages visited, features accessed, wagers placed, session duration, links clicked, and error logs. This information is used to improve platform performance, detect issues, and personalize your experience.
Communications: When you contact our customer support team via phone, email, or live chat, we retain records of those communications for service quality, compliance, and legal purposes.
We use the personal information we collect for the following purposes:
We process your personal data on the following legal grounds: (a) Performance of a Contract — processing is necessary to execute the account agreement between you and WagerZenithPlay; (b) Legal Obligation — processing is required to comply with state gaming regulations, anti-money-laundering laws, and tax reporting requirements; (c) Legitimate Interests — processing is necessary for fraud prevention, platform security, and business analytics, where your interests or fundamental rights do not override those interests; and (d) Consent — where you have explicitly opted in to marketing communications or certain analytics practices.
We do not sell your personal information to third parties. We may share your data with the following categories of recipients:
We implement rigorous technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include 256-bit TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication for account access, role-based access controls for internal systems, regular penetration testing and vulnerability assessments, and a dedicated information security team. However, no method of electronic transmission or storage is 100% secure. If you believe your account security has been compromised, contact us immediately at security@wagerzenithplay.com.
We retain your personal data for as long as your account remains active. Following account closure, we retain data for a minimum of five (5) years as required by state gaming regulations and anti-money-laundering laws. Transaction records may be retained for up to seven (7) years for tax compliance purposes. Geolocation records are retained for a minimum of three (3) years. Where legal hold obligations arise, we may retain data beyond these standard periods.
Depending on your state of residence, you may have the following rights with respect to your personal information:
To exercise any of these rights, submit a request to: privacy@wagerzenithplay.com. We will respond within 30 days. Some requests may be subject to identity verification before we can action them.
Our Platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected personal information from a person under the age of 21, please contact us immediately at privacy@wagerzenithplay.com and we will promptly delete such information.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through links on our Platform.
We use cookies, web beacons, and similar tracking technologies on our Platform. For a detailed explanation of what cookies we use and how to manage your preferences, please see our Cookie Policy.
Our Platform is designed for residents of the United States only. If you are accessing the Platform from outside the United States, please be aware that your information will be transferred to, stored, and processed within the United States. By using the Platform, you consent to this transfer and processing.
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the Platform and/or sending an email to your registered address. The date at the top of this page indicates when this policy was last revised. Continued use of the Platform following notice of changes constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Team:
WagerZenithPlay LLC — Privacy Department
350 Fifth Avenue, Suite 4100
New York, NY 10118
Email: privacy@wagerzenithplay.com
Phone: 1-888-WAG-PRIV (1-888-924-7748)
